Tomorrow’s KM: Innovation, best practice and the future of knowledge management

  • 29 August, 2019

Interested in the intersection between knowledge, learning, innovation and creativity and its place in your business’s success? Ark’s latest multi-author book, with a contribution from our Helene Russell, is now available. Innovation is arguably an integral part of the knowledge…

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A bit too Britney Spears and Brit Pop?

  • 21 August, 2019

How did a conversation about knowledge and learning lead to Helene Russell humming Britney Spears all evening? In the 1990s, when knowledge management was relatively new as a discrete discipline, many people thought new technologies and warehouse-databases of knowledge were…

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10 September 2019 – Exploring knowledge management, marketing and business development with Sue Bramall and Hélène Russell

  • 13 August, 2019

In May, Sue Bramall will be speaking at an event hosted by fellow Law Consultancy Network member Hélène Russell. The talk will be focused on knowledge management – adding value and raising your profile. When: Tuesday 10 September 2019, 12.30…

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Covering broccoli with cheese sauce – why do lawyers need to be bribed or threatened to embrace CRM?

  • 29 May, 2019

After legal expertise, client relationships are surely a lawyers most valuable asset – and yet managing that information is often given scant attention. A report from Legal IT Insider on the latest developments in the CRM provision for law firms…

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Veterans, traditionalists and baby boomers – take care marketing to older clients (first published in PS magazine by The Law Society)

  • 23 January, 2019

Given that none of us feel old, should we segment our target market by age?  And if so, is it necessary to adapt our marketing for older clients? There are currently over 15.3 million people aged 60 or over in…

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Mind your language – respect for people living with dementia

  • 14 January, 2019

Private client lawyers, solicitors working in mental health law, law firm PSLs, marketing staff, and external copywriters will be interested in a best practice guide which highlights language to avoid when writing about people living with dementia. The free online…

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Legal marketing lessons from Ed Sheeran on Desert Island Discs (first published on Legal Futures)

  • 20 October, 2018

You could hardly go into a public place over the summer without hearing Ed Sheeran on the airwaves. He is one of the most successful musicians ever – once holding nine spots in the top 10 singles chart, a claim…

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Workshop: 24 October 2018, KM: The Scores, TLT LLP, London

  • 21 September, 2018

Einstein could well have had measuring the ROI of knowledge and learning projects in mind when he said “Not everything that counts, can be counted.” This afternoon workshop gives you a practical guide to measuring the value of your Knowledge…

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Course: 27 September 2018, ‘KM: The Works’, TLT LLP, London

  • 6 September, 2018

A day-long foundation course in knowledge management for professional services. Ideal for professional support lawyers and those with new responsibilities in know how. Learn about fundamental theories of knowledge and knowledge systems, and the practical, commercial application of common tools…

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Managing marketing – hot potato or high performance team? (first published in Managing for Success by the Law Society)

  • 24 August, 2018

Many small firms struggle to get the resourcing of their marketing right and find themselves with a revolving door of staff which can frustrate their marketing strategy and may be costly in recruitment fees. Sue Bramall draws on her experience…

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