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Knowing what your clients and staff really think about your firm is valuable information when planning your business or marketing strategy. With this knowledge, you will be able to assess your client service levels and fine tune them to achieve service excellence.
With independent feedback from client reviews and satisfaction surveys, you will be able to evaluate your team’s ability to handle and convert new business enquiries, cross sell other services and get repeat business from clients. The results will enable you to identify areas for improvement and refine a programme for service excellence to ensure no business opportunities are being missed.
The Law Consultancy Network has many years of experience in helping law firms to improve their client services through reviews and satisfaction surveys. We can help with a range of strategic research:
Recent examples of our work in this area include: